Caring for customers ...
Look after your customers by ...
you’re doing right
- consistently providing more service and value than is expected
- under promising and always over delivering
- providing the WOW factor, not just the “that was ok”. People remember great things
you did for them
- asking your customers what exactly is it they seek from your business and how they want
it given to them
- delivering solutions. Be a solution provider, listen, show that you really care and want to
answer their needs
- providing value. Work out how to differentiate yourself from your competitors and
provide great value
- concentrating on ways where you can ease their pain and solve their problems
- telling the truth. It’s not as painful as it appears. Be honest and upfront. Put yourself
in your customer’s shoes.
Remember ....
more they benefit
- have fun. Be happy. Enjoy what you do. People want to work with people who enjoy
what they do
- follow through on your promises. If you promise something, deliver it! You’ll gain more
trust and loyalty
- let your customers know they can come to you long after the sale, and they can come back
when they need
- build connections with your customers. Find out about their aspirations, and goals. Ask
questions and share
- existing current customers are already doing business with you and are more likely to buy
from you again
- treat customers with honesty and respect. They’ll see you as dependable,
credible, and trustworthy
- think about a loyalty programme. Reward customers for staying with you and
for repeat purchases
- ask your customers for feedback. Solicit comment. Ask them how they feel about you and
ask for ideas